Advance Auto Parts: Another Reliable Store in Customer Relationships
Vehicles run on the road, and they are getting old. That’s why the aftermarket auto parts business is getting hot. COVID-19 sweeps across the world in recent years, and people are used to buy automotive components online.
Companies like eBay and Amazon are more and more popular, but customers prefer face-to-face business. That’s why AutoZone and Advance Auto Parts are indispensable. They care about customer relationships and offer excellent free in-store services.
1. What is Advance Auto Parts
When talking about customer service, people think highly of AutoZone. In fact, Advance Auto Parts provides same-level service. These two companies develop fast in the competition.
Even though it is founded 90 years ago, Advance Auto Parts speeds up the growth in the 21st century. This ambitious company acquired many other companies, and there are thousands of stores in North America now.
The business models of Advance Auto Parts and AutoZone are kind of alike. The good cooperation between the online store and offline stores provide convenience to customers. The in-store services are fantastic. There are other benefits. Let’s talk about Advance Auto Parts.
2. Web Interactivity
Advance Auto Parts has an attractive website. The web design is in fashion. You can easily find large range of products, advice & guides, FAQs and other things.
The mobile App is also fabulous. There is a professional team to make whole thing mobile-friendly. The navigation and purchase become simple and fast. Everything you see on the desktop is available on a mobile device, and it’s even more convenient.
3. Social Media
Advance Auto Parts posts on several popular social media. You can see company news on Twitter, Facebook, Pinterest, Instagram, LinkedIn and Youtube. The many-sided marketing and all these self-presentation tactics do the job well. If you want to learn more about this company, just be a follower.
4. Customer Relationships
Two kinds of customers mean a lot to Advance Auto Parts, DIY customers and local repair shops. There is a tremendous amount of buyers who don’t have too much knowledge about machinery, and they may need to repair their cars in some situations.
Some e-commerce sites also have auto parts for sale, but they don’t provide face-to-face services. People can easily get new products, but it’s not enough. It couldn’t be better if some experts give advice and guidance.
You can always trust Advance Auto Parts when it comes to curbside services. There are some free items. They can check your engine codes and test your batteries, starter motors and alternators. Technicians can help you if you need some more complex diagnosis. The installation of wiper blades and batteries are also free.
There are some tools in local stores that you can borrow. Put down a deposit and take tools away. You can use them in the next 45 days. After sending the tools back, they return your money.
Of course, if you want to keep the tools for yourself, it’s OK. However, you can’t ask for your money back. Don’t worry if the tools break. Send them back within 45 days, and you can still get the full refund.
Like AutoZone, Advance Auto Parts has the recycling policy of used batteries and oil. You can even get gift cards as rewards.
There are some points for attention. Laws in some American states don’t allow this type of recycling. You have to make it clear before bringing stuff to your local store.
As you can see the slogan “Service is our best part” on the website, Advance Auto Parts attaches importance to customer relationships. They have gained reputation for superior services.
5. Warranties & Return Policies
Advance Auto Parts provide wide range of products to customers. You may sometimes receive some defective parts due to the bad workmanship. In view of this situation, the store introduces the policy of “limited warranty”.
Customers can return bad components and ask for the refund or new parts. This is available for a period of 90 days since the purchase date. Take the receipt to the local store and prove that you are the original buyer.
Some cases are out of the warranty. For example, normal ageing parts, products whose purchase dates are beyond the warranty period, and parts that being damaged by the installer. In addition, used batteries, components in off-road vehicles and racing cars are not covered, either.
Advance Auto Parts also has friendly return policy. It’s fair and convenient enough to resolve conflicts. You have 45 days to return the merchandise if you are not satisfied. The receipt and original package are necessary.
There is an exclusion list of products that doesn’t apply to the return policy. Many fuel parts and sensors are included.
6. Military Discount
Advance Auto Parts offers 10% of discount to American servicemen and servicewomen when they buy components in the store. Retired veterans can also get the discount only if they have taken service for more than 20 years.
It’s worth mentioning that spouses and children of those customers above can enjoy the military discount, too.
7. In-Store Pickup & Delivery
After placing an order in the online store, you will receive a confirmation email. Wait for another 30 minutes, and you can pick up your products in your nearby offline store. The in-store pickup is available for 7 days. If the products aren’t taken away until the expiration date, the order will be cancelled.
On the other hand, you can choose another shipping option: delivery. The shipping time varies. In some best cases, you can receive the parts the same day.
8. Conclusion
Advance Auto Parts is another company that takes pride of the customer service, just like AutoZone. In many cases, you can’t tell which is better. They have so many similarities, and they are both top-ranking auto parts stores.
Anyway, Advance Auto Parts receives high satisfaction from both local repair shops and DIY customers. It deserves the good reputation.
