CarParts.com: Buy Your Parts Directly from Factories
There are various choices when you want to buy automotive parts in the United States of America. As an online store, CarParts.com may not be the most shining one among them. However, this company has developed unique business experience in last 25 years. There is a certain amount of loyal customers who trust CarParts.com as their first choice.
1. Easy Navigation
When you visit the website of CarParts.com, you can clearly see the slogan “Find the Right Parts Faster” on the banner. They don’t just say that. You can easily find what you want due to the easy navigation. There is a large range of products for sale. No matter you want auto body parts, engine components or wheels & tires, they are all available.
You can find a search box on the top, and five options below the banner to “select your vehicle”. All you need is choosing the producing year, make, model, submodel and engine type of your own car, and then, you can buy the exact parts that you truly need.
2. Competitive Prices
CarParts.com takes pride in their competitive prices of products. Customers can get what they have bought directly from factories, which means there are no other unnecessary things in the supply chain. This business mode allows the lower prices and more discounts. I’m sure everyone will enjoy saving money.
3. Fast Delivery
Fast delivery is another benefit. There are five distribution locations of CarParts.com to ensure the most reasonable shipping solution.
The shipping policy is clear. The delivery time will be different, it depends on the size, weight of the products and customers’ locations. If you want it faster, additional charges may help.
All products can come out of the warehouses within 24-48 hours after you place an order. Small and medium-sized products can enter your doorstep within three to five working days. When we are talking about working days, holidays and weekends are not included.
Some large components need to be delivered by trucks, which makes longer shipping time. That makes sense. You will get your parts in 10-14 working days. Holidays, saturdays and sundays are also excluded.
Sometimes it’s urgent. People want their products as soon as possible. No problem. However, additional charges are inevitable.
This will offer you the air freight and overnight or two-day shipping.
CarParts.com gains good reputation for their fast delivery, but it can be a little tricky if you live in Hawaii or Alaska. Those places are so far that it requires more time and money for shipping.
Damaged products drive people nuts. That’s why you should contact the service team when you find your things being broken during shipping. The complaint is available within 90 working days.
If you receive the wrong components, or the package is missing, the service team will help you find a solution.
4. Price Match Guarantee
Customers always want lower prices. They will think it unfair when the products they have bought are cheaper elsewhere. This is when the “Price Match Guarantee” comes into play.
Here is the rule. CarParts.com will help you out before and after the purchase. If you want to buy something, and you find it (yes, the same product) cheaper on the other auto parts stores (CarParts.com’s competitors), contact one employee and explain the situation. You can buy your stuff in lower price at CarParts.com.
What if you have already finish the purchase, and you find a cheaper one (the same product) elsewhere? You can also contact the staff in CarParts.com and verify the price spread. However, this move should be in a hurry. The service team will ignore the price match request after thirty days since you buy those products.
5. Return & Cancellation
Drivers want auto parts fit into their cars. However, if it doesn’t, just return it. CarParts.com has a perfect return policy to meet customers’ needs. Let’s take a look.
First of all, you should return your things within 90 days after you buy them. It’s important, because it will be tricky when the return is carried out beyond the time limit.
There is a Returns Center on the website. Find the place to enter your order number and email address, and you can get started.
It’s not complicated. You don’t even need an account. Just follow those prompts. It’s better to upload some pictures, which will make the whole progress faster. If you have any question, start a live chat with the service team. Weekends are also available.
The refund will come to you very soon. It’s worth mentioning that CarParts.com will not responsible for the freight charges if products are not defective.
The core part is another thing. You may get to know this even if you buy things in other auto parts online store. Send the old core part to CarParts.com, you can get some money back.
6. Lifetime Replacement Guarantee
This is another amazing policy that benefits customers. But first, a CarParts.com account is necessary. That won’t happen without it.
You don’t need to pay money on the same component. Once you buy a part on CarParts.com, install it on your car, and don’t worry if it does not work in some situations. Send the bad one to the company, and you can get a new one for free. Isn’t that nice!
There are some limiting conditions. The original part should be bought at CarParts.com, and this policy is only appropriate for those customers who bought things in the original situations. If the products are custom-made, they are not applicable.
7. News & Events & Blog
There is a column to show news and events of CarParts.com. This gives a chance to customers who want to know everything about this company. You can select the year and category to see what you want.
Like other good auto parts website, CarParts.com also has a blog of tips & tricks of auto parts, if you are a newbie, here is the right place you can get something to learn.
8. Conclusion
CarParts.com is the online auto parts store that you can trust. Only American customers can receive products. People are happy to get things directly from factories. That’s why this company gains reputation, as you can see reviews on Bizrate.
